Terms and Conditions

Last updated: November the 11th, 2023

Please read these terms and conditions carefully before using Our Service.

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The following Terms of Use is a legal contract between an individual user and Polish Cleaning regarding the use of our services.

 

Polish Cleaning Is a locally owned and operated business.

 

Scheduling and Rescheduling:

• We require 24 hours' notice for cancellations of service. Cancellations must be made by calling/sending a message to 0456 524 068 or emailing greg@polishcleaning.com.au.

• You may receive a confirmation e-mail of making your service cancellation. If you contact us less than 24 hours in advance of your scheduled cleaning to cancel, Polish Cleaning will charge a non-refundable cancellation fee of 100% of your cleaning cost to cover payment for our employees who were scheduled to clean your home or office.

• Your home will be cleaned between the hours of 8:00 am and 5:00 pm on the scheduled cleaning day. We do not schedule set appointment times as part of our services.

• Should a client choose to skip a cleaning, Polish Cleaning may charge by the hour for the next cleaning to catch up and allow enough time to perform the job properly.

• If clients are absent from our schedule longer than 30 days, Polish Cleaning reserves the right to charge a fee to restart service and to review your service rate.

• Monthly service is offered under the following conditions – the client understands that monthly cleanings are scheduled every four weeks and Polish Cleaning cannot guarantee the same day and time slot.

• We are closed for All Public Holidays in NSW. Should your cleaning fall on any major holiday we will reschedule your cleaning, we do not cancel cleanings however, a client can cancel the cleaning. Normal skip fees will apply when a client cancels.

 

Accessing Your Home:

• Please ensure our staff has access to your home. You can leave your key with us or you can leave it in a safe place.

• If Polish Cleaning is unable to access your home when we arrive, Polish Cleaning will charge you a non-refundable fee of 100% of the cleaning price.

• If you have an alarm system you can either give us the alarm code or turn off the alarm system before our arrival.

 

Paying for Services:

• We accept cash and bank transfers.

• Payment is due within 7 days of cleaning. Accounts will be considered overdue if payment is not made within 10 business days and will be assessed a 10% late fee. Accounts 90 past due will be sent to collections.

• In the event that your overdue account is referred to a debt collection agency, law firm or the NSW New South Wales Civil and Administrative Tribunal., you will be liable for all costs that would be incurred if the debt is collected in full, including legal demand costs, court costs and other miscellaneous costs associated with the collection of the outstanding payment.

• Rate Changes –Polish Cleaning reserves the right to re-evaluate rates at any time based on the amount of time it takes to perform our services in order to meet our customer’s standards and expectations. We monitor the actual cleaning time for the initial one to three months of service and occasionally thereafter. Polish Cleaning will contact the client to discuss possible price or service revisions if the cleaning time differs significantly from the original bid.

• Please have your home picked up of toys, clothing, dishes, etc., before our arrival. Our cleaning technicians have a timetable we must adhere to in order to provide excellent service to all our clients. Picking up your home is not included in our estimated price.

Tipping:

• A tip is neither expected nor required. It is completely optional and at your discretion. If you should decide to add a tip with your payment (either via cash or bank transfer), please let us know how much of your payment is designated as a tip. Otherwise, it becomes a credit towards your next payment.

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In Case Of Bad Weather:

• Polish Cleaning reserves the right to be closed for business when severe weather conditions prevent us from operating.

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Protecting Your Valuables:

• To avoid accidental breakage, please secure valuables, fragile collectibles, and irreplaceable family heirlooms. We request you place these items in a cabinet or drawer, or we can make a note on your worksheet not to touch them.

• Polish Cleaning takes great care while cleaning your home, but occasionally accidents do happen. The cleaning team will leave a note or inform you of the breakage. The office will follow up with a phone call to determine the best course of action to take for you.

• Polish Cleaning is not responsible for breakage due to normal wear and tear, deterioration caused by age or weather, or damage caused by improper assembly, construction or mounting of an item (EX: blinds, pictures, fan blades, light fixtures, etc.)

• As plants require specialized care, Polish Cleaning is unable to maintain them.

• Customers have 24 hours to report damaged or broken items. After 24 hours the customer assumes responsibility for the broken item.

 

Preparing Children and Pets:

• For safety reasons, please see that children are supervised while we are cleaning your home.

• We ask that you secure your pets while we are cleaning your home. Polish Cleaning and its staff reserve the right to leave the premises, for the protection of our cleaning technicians, if a pet exhibits aggressive behaviour. Polish Cleaning will not be held responsible for the behaviour of any pet(s) while the cleaning service is being performed.

 

Scheduling Other Service Providers:

• Due to safety and security considerations, please do not schedule other home service providers when we are scheduled to clean if you are not present to supervise them. Polish Cleaning will not let anyone into your home.

• Client activities or the activities of other home service providers that result in a request to re-clean an area the team has already cleaned will result in an additional fee.

 

Protecting Our Cleaning Technicians:

• Polish Cleaning makes a significant investment in recruiting, certifying and training only the most qualified cleaning technicians. In consideration of this opportunity, each cleaning technician signs a non-compete agreement that prohibits him or her from working directly with our clients. We ask that our clients abide by this same measure. By accepting our service, you agree neither to solicit, directly or indirectly, nor hire any current or former Polish Cleaning technician who has provided services to your home, without the expressed written consent of Polish Cleaning and compensation of $1500 to Polish Cleaning for its loss.

• Polish Cleaning technicians are unable to climb on ladders higher than the three-step ladder they are issued to perform their work. Please call the office if you need work performed in your home that requires a ladder.

• Due to OSHA regulations, our staff will not handle any type of animal or human waste, vomit, blood or body waste.

• Due to sanitary and hygiene cross-contamination issues, we are unable to clean in areas or homes with live infestations (maggots, fleas, roaches, bedbugs, etc) until mitigated.

 

Termination of Service:

• Either party may terminate the cleaning service with a written 14-day notice. You can terminate by calling/texting 0456 524 068 or emailing greg@polishcleaning.com.au.

• Any payment for the abovementioned services owed by the customer shall be due and payable at the time of cancellation. This is not a contract and either party may cancel service at any time for any reason without penalties or additional fees.

 

Guarantee of Your Satisfaction:

• Our work is guaranteed; if you think any area that is in the scope of work is not clean or cleaned well, we will re-clean that area to your satisfaction.

• Please call within 24 hours of your cleaning and we will return as soon as possible within one business day to re-clean the problem area. A request for re-clean lodged after 24 hours will result in a fee. We appreciate the opportunity to make things right in a timely manner.

• Our guarantee does not include a refund when services have been rendered.

 

Bond Back Guarantee :

• Polish Cleaning is proud to offer a Bond Back Guarantee for all our vacate cleaning services, assuring you of a complete refund of your bond when you vacate your premises. If, for any reason, our services do not meet the satisfaction of your agent or landlord, we are committed to rectifying the situation promptly and at no additional cost to you.

• To avail of our Bond Back Guarantee, simply provide us with photographic or video evidence in the written report from the managing agent/landlord of any areas that may have been inadequately cleaned within 72 hours of our initial service. We will swiftly dispatch a dedicated team to re-clean the identified areas, ensuring that you receive your full deposit back.

• Please be aware that our Bond Back Guarantee does not extend to carpet steam cleaning services or hourly services.

• We reserve the right to take photos and/or videos of the cleaned property. If the property was re-attended after the Bond Cleaning by Tenant/Trade people and caused additional cleaning requirements - we reserve the right to refuse to attend the re-clean.

• At Polish Cleaning, your satisfaction and peace of mind are our top priorities. We are here to make your move-out process as smooth and stress-free as possible, ensuring you leave your premises with your bond intact.

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By accepting and hiring Polish Cleaning you agree to be the party responsible for full payment and communication, upholding this agreement and satisfaction guarantee procedures.